Q: Will this slow down my internet?
A: No. Our firewall adds less than 1 millisecond of latency, which is imperceptible. Your internet speed will be the same.
Q: Is the $250 assessment fee applied to the full package?
A: Yes. If you proceed with the full installation, the $250 assessment fee is credited toward your $2,500 package price.
Q: Do I need to replace my router?
A: No. Our firewall works alongside your existing modem and router. Nothing needs to be replaced.
Q: How long does installation take?
A: Most homes take 2-3 hours depending on the number of devices and network complexity.
Q: Can I cancel the monitoring service?
A: Yes. You can cancel anytime with 30 days notice. Your firewall will remain installed and continue providing basic protection.
Q: What's included in the $2,500 package?
A: Everything: custom firewall software, antivirus licenses for all devices, malware removal, smart home security, training, and installation. The $250 assessment fee is credited if you proceed with installation. No hidden costs.
Q: Do you work with Xfinity/AT&T/Spectrum?
A: Yes, we work with all internet service providers. Our firewall integrates with any ISP.
Q: What if I add new devices later?
A: Just let us know. We can help you add and secure new devices. Contact us for pricing on additional smart home devices or endpoints.
Q: Are you licensed and insured?
A: Yes. We're a fully licensed South Florida business with liability insurance.
Q: What areas do you serve?
A: We serve all of Broward County including: Fort Lauderdale, Plantation, Weston, Coral Springs, Pembroke Pines, Hollywood, Miramar, Davie, Pompano Beach, Deerfield Beach, Sunrise, Coconut Creek, Margate, Tamarac, Parkland, Cooper City, Lighthouse Point, Lauderhill, Wilton Manors, Oakland Park, Hallandale Beach, Dania Beach, and West Park.
Q: What makes you different from consumer antivirus software?
A: Consumer antivirus only protects individual devices after threats arrive. We provide network-level protection that blocks threats before they reach any device in your home. Plus, we include 24/7 human monitoring, smart home device security, family training, and ongoing support—services consumer antivirus doesn't offer.
Q: What happens during the security assessment?
A: During the 30-45 minute assessment, we scan your network for vulnerabilities, inventory all connected devices, analyze your current security posture, and identify potential risks. You'll receive a written report with our findings and recommendations tailored specifically to your home.
Q: Do you provide training for children?
A: Yes. Our family cybersecurity training includes age-appropriate online safety education for children. We teach them how to recognize suspicious messages, protect their personal information, and practice safe browsing habits.
Q: What if I already have a virus or malware?
A: Our Complete Home Protection Package includes comprehensive malware removal for all devices. We'll clean your computers, phones, and tablets, removing viruses, trojans, ransomware, spyware, and any other malicious software before installing our protection.
Q: Can I see what threats you've blocked?
A: Absolutely. With our monitoring service, you receive monthly reports showing all blocked threats, network activity, and security events. You also have access to a client portal where you can view your network status in real-time.
Q: What smart home devices do you secure?
A: We secure all connected devices including security cameras, video doorbells, smart locks, smart thermostats, voice assistants (Alexa, Google Home), smart TVs, streaming devices, smart lighting, and any other device connected to your WiFi network.
Q: How quickly can you respond to an emergency?
A: For monitoring clients, we provide immediate automated threat response 24/7. If human intervention is needed, our team is available during business hours (7am-7pm, 7 days a week) and can respond to emergencies within hours.
Q: What if I'm not tech-savvy?
A: That's exactly who we're here for! We explain everything in plain English, not tech jargon. Our goal is to make cybersecurity simple and understandable for everyone, regardless of technical knowledge.
Q: Do you offer payment plans?
A: Currently, we require payment in full for the $2,500 installation package. The monthly monitoring service ($250/month) is billed monthly and can be canceled anytime with 30 days notice.
Q: What happens if I move?
A: If you're moving within our service area, we can reinstall your firewall at your new home (installation fee may apply). If you're moving outside our service area, you can take your firewall with you and we'll provide instructions, or you can cancel your monitoring service.